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INFORMATION ABOUT US AND OUR WEBSITE

This website is owned and operated by Freedom Campervans: a limited company registered in England trading as Kiravans with company registration number 05518194. Our principal activity is the design and retail of campervan parts.

These terms and conditions constitute an agreement with you and Kiravans. By using this website and making purchases from Kiravans you agree to these terms and conditions. Kiravans may change these terms at any time. Please review these terms often to ensure you are aware of any changes made by Kiravans. If you do not agree to all the following terms you should not use this site. These terms and conditions shall be governed by the laws of England and you agree to submit to the exclusive jurisdiction of the courts of the United Kingdom.

If you have a concern about our terms and conditions our phone number is 0113 804 2125 between 9.00 am and 5.00pm Monday to Friday. Alternatively you can email Kiravans at help@kiravans.co.uk or write to: Unit 3D, Acre Park, Dalton Lane, Keighley BD21 4JH, United Kingdom.

Complaints

If you have a complaint please email us at help@kiravans or write to: Unit 3D, Acre Park, Dalton Lane, Keighley BD21 4JH, United kingdom.

As soon as we receive a complaint action will be taken to rectify the problem. If you contacted us by post or email we will reply by email. If you contact us by phone we aim to be able to resolve the issue immediately. If we need a little time to investigate the matter then we will respond no later than the following working day.

If we are unable to resolve your dispute and you were sold your product online or by other electronic means and you are within the European Union (EU) you have the right to refer your complaint to the EU Online dispute Resolution (ODR) platform. Upon receipt of your complaint the ODR will escalate your complaint to your local dispute resolution service – this process is free and conducted entirely online. You can access the ODR platform on http://ec.europa.eu/odr.

Copyright

Unless otherwise specified the copyright to the contents of all the pages in this website are owned or licensed to Kiravans, or are used with permission from the owner. The contents, design or material of this website may not be copied, reproduced, modified, downloaded or used in any form without the prior permission of Kiravans.

SALE OF GOODS

Kiravans is subject to compliance with: The Electronic Commerce (EC Directive) Regulations 2002; The Consumer Contracts Regulations June 2014; The Supply of Goods and Services Act 1982; The Consumer Protection Act 1987.

Pricing

All prices are shown in Pound Sterling and include UK VAT at 20% unless stated otherwise. All prices are subject to change without prior notice. Prices in Euros are calculated daily on the basis of current exchange rates and are therefore liable to change without notice. Transactions can be completed in GBP or EUR.

Payment methods

We accept payments from the following cards: Visa Credit and Debit, MasterCard, Maestro and Paypal. Your account is charged immediately on placing an order.

Security

When you are ready to purchase your goods you will be transferred to our payment pages. Only now will you be asked to enter your payment details. Credit card information is transferred by secure 128 bit SSL encryption via PayPal. If your card is registered with your bank for advanced fraud checking features such as Verified by Visa, MasterCard SecureCode and Address Verification Service (AVS) you may be asked to provide additional security details. You can confirm the secure connection by checking that the web address (URL) starts with 'https://'.

Confirmation of order

When an order or payment has been accepted you will receive confirmation by email. Contracts will be concluded in English language.

Cancellation policy

You have an unconditional right to cancel your order within 14 working days of receiving your order. You must provide Kiravans with written notice of cancellation by email and you must return at your own cost all goods in the state in which they were received by you. If we have already processed your payment we will refund you in full within 30 days of cancellation.

Delivery

Our aim is to despatch goods as quickly as possible; this will be the same day if the order is received before 12 pm and items are in stock. After this time if we can process the order that day we will; if this is not possible it will go out the following working day. Your account is charged immediately on placing an order. Once your order has been processed by our warehouse we are unable to alter or amend an order and ask that you wait for it to arrive with you before contacting us to arrange a return.  All quoted delivery times are estimates only.

In the unlikely event that your order hasn't arrived within two weeks and we have not contacted you please feel free to contact us.

Delivery: Rest of the world

Deliveries to countries outside the EU may incur customs duty on delivery. This charge will depend on the country and you should enquire locally for more information. These countries will also have UK sales tax deducted from the sale.

Return of Goods Policy/Refunds

Changed your mind?  Not quite what you were looking for?  No problem; we are happy to accept returns of goods for refund.  Goods should be returned within 30 days of receipt. After 30 days we will still accept goods back for a Return but we can only offer Store Credit, not a cash refund. We cannot accept any returns after 90 days from purchase date.

All returned items must be unused and in their original packaging: we cannot accept goods back that we cannot sell as new, and they must be accompanied by the original order confirmation note. In all cases we will only process a refund once we receive the goods. Please ensure that you make adequate provision for the safe return of the goods; all return postage costs are the customer's responsibility unless otherwise stated.

If you believe your goods to be faulty, damaged, incorrectly described, or if the wrong item has been dispatched please contact us prior to returning the item.  We can then arrange for the goods to be returned to us at our expense and an exchange or full refund of the original price paid.

When returning an item, always ask for a Proof of Posting.  We are not liable for any returns that are lost or delayed in the post back to us.  At our absolute discretion, we may issue an exchange or refund for an item that has gone missing if the customer can provide proof of posting/signed for delivery.

Please note, we can only refund the payment method used in the original sale. It is entirely up to the customer's card issuing bank to decide how much time it takes to effect a credit. Our account is debited the very next day when the credit gets settled but it may take up to 3 - 4 working days for the funds to get credited to the cardholder's account depending on the card issuing bank.

Product availability

We try to make sure that items listed on our site are always in stock. In situations when an item becomes discontinued or temporarily unavailable we will contact you to let you know when the item will be in stock or to arrange a refund.

Gift cards

  • The value of your Gift Certificate is indicated clearly on the certificate in GBP.

  • Any unused balance will be placed in the recipient's Gift Certificate account until it reaches its expiration date.

  • If the order exceeds the value of the gift certificate, the balance must be paid by credit or debit card.

  • It is not currently possible to combine multiple Gift Certificates in a single order.

  • Gift Certificates cannot be exchanged for cash.

  • Gift certificates and unused portions of gift certificates expire one year from the date of issue.

  • Kiravans Certificates are only valid and can only be redeemed on our website, www.kiravans.co.uk.

  • You can not use Gift Certificates to purchase other gift certificates, that would be crazy.

Website images and colour reproduction

We make every effort to ensure that images displayed on our website are as accurate as possible but we cannot guarantee an exact colour match to the product as displayed on your screen.

Website content

The information on our site is constantly updated and from time to time may contain technical inaccuracies and typographical errors. We aim to correct these as soon as we become aware of them. In situations where the provided information is crucial to your purchasing decision and the eventual use of a product we recommend you contact us for clarification and confirmation of details. We reserve the right to alter specifications and prices without notice.

In no event will Kiravans be liable for any damages arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortious action, arising out of or in connection with the use, or inability to use this site.