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Delivery information

As a rule we despatch orders received by mid-day on the same day. However on busy days we prioritise customers who have selected an Express Delivery option at the checkout. We will email you the shipping details as soon as you order is packed.

For the majority of customers that means Parcel Force or Royal Mail 1st class will deliver within 2 or 3 days of you placing your order. For more detailed information, and other less-common scenarios, please read on . . .  


Delivery Information
UK Delivery
 

Delivery costs

Standard delivery is free of charge on orders over £69. Express delivery in 1-2 days is available for a small additional cost.

Lower value order shipping will be charged depending on size and weight, the cost is calculated at the checkout. Some items are 'outsized' and may incur an extra delivery charge, this will be calculated at the checkout.

 

What couriers do we use?

We ship small items by Royal Mail (1st Class), larger items by Parcel Force pallets using the Pallet-line network

 

UK Dispatch times, delivery days:

We dispatch your campervan parts daily - as a rule if you order by midday the order will be despatched same day. However, on busy days we prioritise customers who have selected the Express Delivery option. For business addresses the courier will aim to be with you between 9:00 & 5:00, domestic addresses have another 2 hours either side.

 

Tracking your campervan parts delivery:

Orders despatched by Parcel Force will be trackable online (delivery cost is £8 or above). Parcel Force will email / text you with a delivery schedule once they have collected the parcels. We will also email you the evening they are despatched. Orders sent by Royal Mail will not be trackable (delivery cost less than £8)

 

Delivery addresses:

We can deliver to your registered card address or anywhere else that is easier for you - just add an alternative address at the checkout.

A signature will be required on delivery of all larger orders shipped by Parcel Force. By signing for the delivery you are accepting that the courier has done their job and got the goods to you without damage. Please take the time to check that the packaging is intact. If you are unsure then please ask the delivery driver to note that the goods were damaged. This is really important as it allows us to chase the delivery firm for compensation in the event that they have dropped, kicked or otherwise treated your precious delivery badly.

Lower value, small, items sent by Royal Mail will not require a signature.




Channel Islands

 

We deliver to the Channel Islands using Parcel Force. Cost is £12 per box up to 30 Kg / box.

 

What about VAT?

We are not required to charge VAT on deliveries to the Channel Islands.

 

Can we deliver RIB seats to the Channel Islands?

Yes, we charge a flat fee of £50 for pallet delivery.


Collection in person


Collection is available from our Keighley Warehouse by prior arrangement. 

 

How to order:

  • Place your order online to reserve the stock

  • Select 'Pickup & Pay' in the delivery-method part of the checkout

  • Complete your order. (Payment will be taken on collection).

 

 

Collection Times:

  • Monday to Friday 9:00 - 12:30

  • Please give us at least 4 hours between placing your order and collection so that we can get things ready for you.

  • Bring your order confirmation email along with you to make the collection

 

Payment:

  • Payment must be made on collection, we only accept card.

 

Location:

  • Unit 3D. Acre Park, Dalton Lane, Keighley BD21 4JH.  Google map

  • Acre Park is an industrial estate with a green fence at the opposite end of Acre Park to the Asda Supermarket & Keighley College building. The entrance is by Dragons Den Playzone.

  • Enter through the red and white barrier and go round to your left. Unit 3D is clearly signed.





European & Non EC Delivery

Delivery to Europe

Orders received before 12 midday will be despatched on the same day. Delivery to Europe is 5-7 days. Delivery costs vary.



Delivery to non EC European countries

We also deliver to non-EC European countries. Shipping costs vary and will be shown at checkout when choosing your country. We are not required to charge VAT on deliveries to non-EC European countries. Email us if the website tries to charge you VAT at the checkout.


Can I track my order?

Yes. You will receive an order confirmation after placing your order. Once your items have been despatched you will be sent another email with your tracking number.



Do you charge VAT to Europe?

VAT is always charged to European countries unless you have a trade account and a valid VAT number. If so, you will have the option to enter this during checkout. For non EC countries we do not need to charge VAT, simply enter your delivery country at the checkout page.

 


 

Entrega a Europa:

  • Podemos entrega en toda Europa. En la caja, por favor seleccione su país para ver los gastos de envío de su pedido.
  • Si el coste de entrega no puede ser calculado por nuestra página web, por favor envíenos un email y vamos a establecer sus tarifas de entrega de los países dentro de 24 horas para usted.
  • £ 20 - £ 30 por caja de hasta 30 Kg / caja.
  • El plazo de entrega es de 5-7 días
  • Le enviaremos un correo electrónico de confirmación cuando pedido es enviado y un número de seguimiento de paquetes para que pueda realizar un seguimiento de su pedido
  • El IVA se aplica a menos que proporcione un número de IVA de negocios de la CE.
  • Si esta traducción es incorrecta por favor díganos!


Consegna in Europa:

  • Abbiamo la consegna in tutta Europa. Al momento del pagamento si prega di selezionare il vostro paese per vedere il costo di consegna per il vostro ordine.
  • Se il costo di spedizione non può essere calcolato dal nostro sito scriveteci e faremo configurare i paesi i tassi di consegna entro 24 ore per voi.
  • £ 20 - £ 30 per confezione fino a 30 Kg / box.
  • Il termine di consegna è di 5-7 giorni
  • Vi e-mail una email di conferma quando ordine è spedito e un numero di tracking dei pacchi in modo da poter monitorare il tuo ordine
  • L'IVA è addebitata a meno che non si fornisce un numero di partita IVA di business CE.
  • Se questa traduzione è corretta prego ci dicono!


Lieferung in Europa:

  • Wir liefern in ganz Europa. An der Kasse wählen Sie bitte Ihr Land, um die Versandkosten für Ihre Bestellung erhalten.
  • Wenn die Anlieferungskosten ist nicht in der Lage, die von unserer Website berechnet mailen Sie uns bitte und wir werden Ihre Länder Fördermengen innerhalb von 24 Stunden für Sie einrichten.
  • £ 20 - £ 30 pro Feld bis zu 30 kg / Karton.
  • Lieferzeit 5-7 Tage
  • Wir senden Ihnen eine Bestätigung per E-Mail, wenn Sie bestellen versandt und eine Paketverfolgungsnummer, so dass Sie Ihre Bestellung verfolgen können
  • Mehrwertsteuer an, wenn Sie eine EG Geschäfts MwSt. Nummer.
  • Wenn diese Übersetzung falsch ist bitte sagen Sie uns!



Informations sur la livraison en Europe:

  • Nous pouvons la livraison dans toute l'Europe.
  • À la caisse s'il vous plaît sélectionner votre pays pour voir les frais de livraison de votre commande.
  • Si le coût de la prestation ne peut être calculée par notre site s'il vous plaît envoyez-nous et nous allons mettre en place vos pays, les taux de livraison dans les 24 heures pour vous.
  • £ 20 - £ 30 par boîte de 30 kg / boîte.
  • Délai de livraison est de 5-7 jours
  • Nous vous enverrons un e-mail de confirmation lorsque vous passez commande est expédiée et un numéro de suivi de colis afin que vous puissiez suivre votre commande
  • La TVA est facturée sauf si vous fournissez un numéro de TVA de l'entreprise CE.

   
International Delivery

 


We deliver some products to some non-European countries. Individual product pages will indicate whether International Delivery is available.

As a rule we use either DHL or a Parcel Force affiliate courier. Delivery costs and times vary and will be calculated at the checkout for you.

If the checkout says 'delivery is not available to this destination' then please do email us and we will probably be able to set up shipping rates for you.